ActionIQ

Overview

ActionIQ, now part of Uniphore, provides a composable customer data platform (CDP). This platform is integrated into Uniphore's broader Enterprise AI platform, aiming to facilitate AI-driven customer experiences. The acquisition by Uniphore expands its AI offerings, particularly in the realm of "Zero Data AI."

Key Features

• Composable Customer Data Platform — This platform is designed to unify data, knowledge, models, and agents to power AI execution.
• Data Layer — Prepares enterprise data for AI without requiring migration.
• Knowledge Layer — Builds domain-specific Small Language Models (SLMs) from enterprise data and context.
• Model Layer — Secures and governs AI models with built-in guardrails.
• Agentic Layer — Orchestrates agents that execute business workflows.
• Process Discovery — Maps and validates workflows as ground truth for data agents.

Who It's For

ActionIQ's composable CDP, as part of Uniphore's Enterprise AI Cloud, is designed for large enterprises seeking to orchestrate AI-driven customer experiences. It targets businesses across various industries, including financial services, insurance, telecom, healthcare, and retail, that need to manage and activate customer data for both front-office and back-office operations.

Notable Strengths

The integration of ActionIQ's CDP with Uniphore's AI expertise allows for the creation of AI-driven customer experiences across an enterprise. This combination is positioned to enable a "Zero Data AI Cloud," equipping large companies with tools to accelerate AI deployments. Uniphore, which now includes ActionIQ's capabilities, has been recognized as a Leader in the IDC MarketScape for B2C CDPs and the Forrester Wave: 2024 Customer Data Platforms.