Armorblox

Armorblox is a cloud-based security platform that was acquired by Cisco and integrated into its Security Business Group to contribute to AI-first security cloud offerings. The product is designed for organizations that need protection against email-based threats and data loss, leveraging generative AI capabilities. Its key capabilities include automated detection and remediation of sophisticated attacks such as business email compromise, account takeover, and internal email threats. The platform analyzes communication patterns and content to identify anomalous behavior and policy violations without relying solely on static signatures or rules. Armorblox provides technical support to existing customers through email at support@armorblox.com, with 24x7x365 support for Priority 1 issues—defined as a production platform outage where essential functionality is non-operational. For Priority 2 issues, involving significant feature impairment limiting full operation, and Priority 3 issues, covering minor disruptions with available workarounds, support is available Monday through Friday during Pacific Time business hours, excluding U.S. holidays. The platform categorizes issues and assigns priority levels based on severity and impact to customers, with defined support response targets for each category.