Armorblox

Overview

Armorblox, now part of Cisco, provides a platform focused on email and data security. The company's technology leverages Generative AI to enhance security portfolios, particularly in protecting against advanced threats. It offers solutions for existing Armorblox customers, with ongoing technical support and service level agreements.

Key Features

• Technical Support — Provides 24x7x365 support for Priority 1 issues and Monday-Friday 9-5 pm Pacific Time for other issues.
• Issue Prioritization — Assigns Issue Categories and Priority Levels (P1, P2, P3) based on severity and impact to customers.
• Support Response Targets (SRT) — Commits to specific response times for different priority levels, such as 1 hour for P1 issues.
• Platform Outage (P1) — Addresses situations where the Armorblox Platform is unavailable or essential functionality is non-operational.
• Impaired Functionality (P2) — Handles significant features or components not working correctly, limiting full operation.
• Minor Disruption (P3) — Manages components that are delayed or partially unavailable, but for which a workaround exists.

Who It's For

Armorblox's services are designed for existing customers utilizing their email and data security platform. The support structure caters to organizations that require defined service level agreements and prioritized technical assistance for their security infrastructure. It is suitable for businesses that rely on the Armorblox platform for critical operations and need prompt resolution of security-related incidents.

Notable Strengths

A notable strength is the clearly defined and tiered technical support system, including specific Support Response Targets (SRTs) for different issue severities. The provision of 24x7x365 support for critical Priority 1 issues demonstrates a commitment to maintaining platform availability. Furthermore, the integration with Cisco's Security Business Group suggests a strategic direction towards leveraging Generative AI for enhanced security capabilities.