AskPorter

## Overview AskPorter is an AI-powered platform designed to automate tasks and streamline operations within property management, with a focus on repairs, maintenance, and facilities management. The platform aims to improve efficiency, reduce manual workloads, and enhance communication for property owners, managers, and tenants. It leverages AI to handle inbound communications, diagnose issues, manage compliance, and facilitate outbound messaging across various channels. The platform offers a no-code interface and can be used standalone or integrated with existing systems. It targets sectors such as Housing, Build-to-Rent, Facilities Management, Estates, OEM, and Public Institutions. AskPorter emphasizes its ability to automate workflows from issue reporting to resolution, providing tools for task creation, approval, supplier instruction, and live tracking. ## Key Features * **AI-Powered Agents:** Specialised AI agents for Inbound Communication, Repairs & Maintenance, Mould Compliance, and Information retrieval. These agents aim to provide instant support, accurate diagnoses, automated triage, and consistent responses. * **Multi-Channel Communication:** Supports communication across webchat, email, WhatsApp, and other channels, with multi-language capabilities. * **Automated Task Management:** Features include automated ticket creation with technical summaries, work assignment, booking updates, and post-work surveys. * **Outbound Communication Module:** Enables sending personalized, automated messages for scheduled works, compliance checks, and proactive engagement, with tenant responses logged or escalated. * **Task Raiser:** Simplifies issue intake via QR codes, email, or help desk. It categorizes and prioritizes tasks, and can integrate with IoT devices for automatic task creation. * **Operative Manager:** Provides tools for managing field teams, including check-in/out, task viewing, real-time updates, smart scheduling, and image recognition for work verification. * **Task Manager:** Offers capabilities for tracking tasks from assignment to resolution, including pre-approvals, quote approvals, work order issuance to suppliers, and escalation path management. * **Integration Capabilities:** Designed to integrate with existing systems for centralized information management. ## Who It's For AskPorter is designed for organizations involved in property and facilities management, including: * **Housing Associations and Build-to-Rent Operators:** Seeking to automate tenant communication, task management, and compliance handling. * **Facilities Management Providers:** Aiming to streamline service requests, reduce operational costs, and improve service delivery for repairs, cleaning, and maintenance. * **Estate Managers:** Looking to optimize maintenance, communication, and asset management. * **Public Institutions:** Needing to enhance efficiency in repairs, maintenance, cleaning, and portering management. * **OEMs:** Requiring integration with their systems for automated service requests and improved customer support. ## Notable Strengths AskPorter's strengths lie in its specialized AI applications for property and facilities management. The platform's focus on automating the entire lifecycle of a repair or maintenance request, from initial reporting through to resolution and post-service feedback, aims to reduce manual intervention and improve response times. The multi-channel and multi-language communication capabilities enhance accessibility for tenants and clients. The inclusion of specific AI agents for tasks like mould compliance and information retrieval demonstrates a targeted approach to common industry challenges. Case studies, such as the one with WISAG, highlight the platform's ability to handle a significant volume of inbound requests and manage a large number of properties and assets, suggesting scalability and operational impact.