Forethought.ai

Forethought is a customer service AI platform designed for modern support teams, specifically enterprise-level organizations. Its primary function is to deploy AI agents that automatically resolve customer issues, aiming to lower support costs and improve customer experiences. The platform is built around a Multi-Agent System, where these AI agents can collaborate across the customer journey, handling tasks such as identifying, solving, and classifying issues without adding overhead for the human support team. Key capabilities include being "Fully Agentic," meaning the agents reason, decide, and take action based on business policies to provide end-to-end support. The AI agents are trained on a company’s own data, learning from past tickets and help center content to deliver personalized service from the start. The platform also offers "AI-Surfaced Insights," which analyzes support interactions to detect knowledge gaps and provide recommendations for generating articles and optimizing workflows. The product is trusted by brands like Upwork, Cotopaxi, and YAZIO. Forethought is now part of Zendesk.