Intercom

Intercom is a helpdesk platform that integrates a natively integrated AI Agent called Fin, positioned as the only helpdesk designed for the AI Agent era. It is intended for businesses seeking a complete solution for both AI and human agents to deliver customer experiences. Key capabilities include a fully-featured helpdesk with an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot for human agents. The platform enables seamless collaboration between Fin and human teams by using a single customer record, ensuring handoffs retain full context without switching tools. It also provides AI-powered Insights that automatically score and organize every conversation across Fin and human agents, allowing managers to understand quality, spot trends, and receive alerts. The system is self-improving: Fin learns from the best human representatives, and suggestions from Fin aim to improve human performance. Additionally, managers receive Recommendations on issues to fix, such as missing content or data integrations, which can be acted upon with one click. Intercom is used by companies including Anthropic, Clay, Lightspeed, Rocket Money, and Gamma.