Khoros

Overview

Khoros provides an AI-native customer engagement platform designed to help businesses manage and orchestrate customer interactions across various channels. The platform is built on two core AI-native products, Aurora AI and Iris AI, which aim to transform customer conversations into actionable intelligence. Khoros focuses on leveraging decades of customer conversation data to power its AI solutions for large brands.

Key Features

• Aurora AI — An AI-native community platform that facilitates customer self-service, knowledge synthesis, and automated community management.
• Iris AI — An AI-native social media management platform for AI-driven content creation, cross-channel publishing, and social listening.
• AI-native self-service — Deflects customer support tickets by providing intelligent answers and solutions within community platforms.
• Intelligent knowledge synthesis — Processes millions of conversations to generate structured knowledge and insights.
• Social listening — Monitors billions of sources in 187 languages to capture customer signals and sentiment.
• Automated moderation — Manages community content and user interactions through AI-driven processes.
• Analytics — Provides insights into community trends, sentiment, social signals, and strategic advantages.

Who It's For

Khoros is designed for large enterprises and Fortune 500 brands seeking to manage and optimize their customer engagement strategies. It targets businesses across various industries, including financial services, retail, distribution, technology, telecommunications, and travel hospitality. The platform is suitable for roles involved in customer support, community management, social media marketing, and customer experience.

Notable Strengths

Khoros distinguishes itself by rebuilding its platform with AI as the foundational layer, rather than an add-on to legacy software. This approach leverages over 20 years of customer conversation data, community knowledge, and social interactions from Fortune 500 brands. The integration of Aurora AI for community platforms and Iris AI for social media management provides a unified, AI-driven solution for comprehensive customer engagement.