SearchUnify

SearchUnify is an enterprise agentic platform designed for customer support. It enables organizations to deploy autonomous AI agents that automate complex workflows, unify data, and empower support teams. The platform is intended for various business functions, including IT, marketing, customer support, sales, and human resources. Key capabilities include leveraging a unified data foundation through SearchUnifyFRAG, selecting optimal large language models (LLMs) via a bring-your-own-LLM (BYOLLM) approach, and forging operational resilience with a multi-layered security framework. The platform also ensures ethical autonomy through built-in governance and guardrails, and allows deployment with confidence using prebuilt AI agents tailored to enterprise needs. In customer support specifically, the product aims to deliver faster resolutions, higher CSAT scores, and lower operational costs from first contact to close. The platform is recognized by analysts and G2, and has received awards such as the Gold Globee Award for AI-Powered Knowledge Management Excellence.