Sensely

Overview

Sensely provides an empathy-driven conversational AI platform featuring virtual avatars like "Molly" to enhance health engagement and streamline customer service in healthcare settings. The platform aims to increase access to health information, lower costs, and improve health outcomes through AI-powered interactions. Sensely is now part of Mediktor, combining advanced AI-based symptom assessment with virtual assistance.

Key Features

• Conversational AI Avatars — Utilizes virtual characters to engage users in health-related conversations, including symptom checking and navigation.
• Health Management Modules — Offers tools for symptom checking, self-care, wellness, health risk assessments, and chronic condition monitoring.
• Navigation & Service — Provides smart navigation, service execution integration, and status update management to streamline administrative processes.
• Customer Insights — Collects user preferences and provides real-time dashboards to personalize experiences and track user behavior.
• Custom Content Creation — Features design tools for customizing conversations and building new content, supported by linguistic design experts.
• Multi-channel Deployment — Supports engagement across various channels including web, SMS, WhatsApp, Facebook Messenger, and other mobile apps.
• Trusted Content Integration — Incorporates content from sources such as Mayo Clinic and NHS for accurate health information and clinical decision models.

Who It's For

Sensely is designed for a range of healthcare stakeholders, including payers, providers, pharmaceutical companies, and employers. It targets organizations looking to improve member and patient engagement, optimize operational efficiencies, and provide personalized health support through conversational AI. The platform supports various roles, from customer service agents to clinicians, by automating routine inquiries and offering health guidance.

Notable Strengths

Sensely's integration with world-class content from Mayo Clinic and NHS provides a strong foundation for accurate and trusted health information. The platform's ability to deploy across multiple channels and in over 30 languages enhances accessibility and user convenience. The acquisition by Mediktor combines Sensely's empathetic virtual assistance with advanced AI-based symptom assessment, creating a comprehensive solution in the healthcare AI sector.