Splunk IT Service Intelligence

Splunk IT Service Intelligence is a monitoring and troubleshooting tool that applies AIOps to predict future incidents and automatically update alerts. It is designed for IT operations teams responsible for protecting service performance. The product provides end-to-end visibility and streamlined incident resolution, offering service-oriented dashboards that monitor KPIs, service availability, and business metrics. It enables intelligent incident management through automated event correlation, incident prioritization, and integrations with IT service management tools, aiming to accelerate mean time to resolution. The platform uses machine learning and predictive analytics, including anomaly detection and adaptive thresholding, to predict and prevent issues before they impact performance. Additional capabilities include service deep dives that allow users to analyze multiple service metrics in swim lanes and drill into raw data for root cause analysis, predictive alerting that uses historical data and machine learning to detect future service degradations, and automated event aggregation that collects and enriches events from multiple sources while triggering alerts using out-of-the-box machine learning policies.