Tidio

Tidio is a customer service software platform that combines an AI agent, live chat, and helpdesk tools, designed for businesses that want to scale support without compromising customer trust. It is intended for companies of various sizes, trusted by over 300,000 businesses worldwide, and is positioned as an AI agent for small and medium-sized businesses (SMBs). Key capabilities include Lyro AI, an AI agent trained on verified data sources to deliver reliable, conversational answers in a brand’s voice, with actionable suggestions to improve customer satisfaction and effectiveness. The platform also offers a help desk with an intuitive interface and smart AI features to organize workflows, plus live chat and proactive automation tools called Flows, which capture leads, close sales, and book calls even when offline. Tidio claims a resolution rate of up to 67% and includes a Resolution Rate Guarantee. Integrations are native, and the platform provides a custom AI solution service through Tidio Labs.