Widewail

Widewail is a software platform offering reputation and review solutions specifically built for the automotive industry. Its primary functions include automated review generation, survey distribution, video testimonial collection, and automated review response. The platform is designed for automotive dealerships, aiming to replace manual tasks such as individually reading reviews or guessing at trends. Key capabilities are organized into three areas: Signal, which collects customer feedback through reviews, surveys, and video testimonials; Response, which handles replying to reviews and social media engagement on the dealership’s behalf; and Intelligence, which provides reputation reporting and customer experience insights. The Intelligence feature uses AI-powered analysis to identify what customers are saying by location and by employee, turning feedback into actionable insights for leadership. Widewail also produces quarterly automotive customer experience research, including a Voice of the Customer Report Series and an Automotive Reputation Index that offers free reputation data on 18,000 franchise dealers in the U.S. The platform emphasizes handling follow-up tasks and responding to reviews without requiring additional dealership headcount, with the stated goal of improving a dealership’s reputation and team performance without the dealership doing all the work.