Zendesk

Zendesk is an AI-powered service platform. It is designed for customer service teams and organizations of all sizes, including specific solutions for startups, retail, financial services, technology, government, and media. The platform’s key capabilities include AI agents that can resolve complex issues on any channel autonomously, a copilot that acts as a proactive AI assistant for service teams, and quality assurance tools that automatically score both human and AI agent performance. It also offers workforce management with AI-powered forecasting and scheduling, reporting and analytics to turn service insights into outcomes, and a marketplace with over 1,800 apps, partners, and integrations. The platform supports messaging, live chat, ticketing, voice, and knowledge base functions. It is built with enterprise-grade security and AI governance, and it connects with unified data and systems to drive resolutions. Zendesk positions itself as an AI-first service platform that improves with every resolution.