Aisera

Overview

Aisera provides an AI agent platform designed for enterprise use, aiming to enhance work experiences, increase employee productivity, and decrease operational costs. The platform offers AI agents and assistants that deliver autonomous execution, automate tasks, provide answers, and transform workflows across various business functions. Aisera was acquired by Automation Anywhere.

Key Features

• AI Agent Platform — Provides a unified platform for deploying and managing AI agents across an enterprise.
• Agent Composer — Allows users to create custom AI agents using natural language or select from a library of pre-built agents.
• Aisera Unify — An open standards backbone that integrates various agents, applications, and tools into a cohesive ecosystem.
• Aisera Assistant and Agent Assist — Enable the execution of complex, cross-domain actions through a system of AI agents.
• Continuous Optimization — Evaluates and optimizes agent performance through a test suite and OpenTelemetry integration for reliability and transparency.
• Automation Playbook Generation — AI agents analyze outcomes, generate knowledge, and create automation playbooks from past resolutions and feedback.

Who It's For

Aisera targets large enterprises seeking to automate and optimize internal operations across departments such as IT, HR, and customer service. It is suitable for organizations looking to improve employee self-service, reduce help desk reliance, and streamline workflows through AI-driven solutions. The platform is designed for businesses aiming to achieve significant cost savings and productivity gains by deflecting support tickets and automating routine tasks.

Notable Strengths

Aisera demonstrates notable strengths in its ability to deliver quantifiable business outcomes, as evidenced by case studies reporting increased agent productivity by up to 72%, auto-resolution of up to 70% of tickets, and significant cost savings. The platform is recognized in industry reports, including the Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management and IDC MarketScape for Worldwide Conversational AI Software. Aisera's Gen-AI-centric architecture and its focus on providing a single, intelligent entry point across multiple enterprise domains highlight its comprehensive approach to AI automation.