Crisp

Crisp is an AI-powered multichannel messaging platform designed for businesses of all sizes, including customer support, marketing, and sales teams. Its core function is to centralize inbound communications from channels such as web chat widgets, email, WhatsApp, Messenger, and Instagram into a single shared inbox. Key capabilities include building custom AI Agents through a four-step process: training the AI on business resources (by automatically browsing the website or importing PDFs and knowledge base articles), creating no-code workflows using a builder or templates, deploying the workflow across selected messaging channels, and validating performance by reviewing user interactions. The platform also offers a knowledge base to enable customer self-service, a support CRM for organizing customer data, and support analytics for monitoring team performance. Crisp states that its tools can automate up to 50% of inquiries. It provides flat pricing and is used by 10,000 companies.