HomeCategoriesAI Chatbots & Customer Support Tools

AI Chatbots & Customer Support Tools

AI chatbots and customer support tools deflect tickets, answer product questions, and escalate to humans when needed across chat, email, and voice. Support leaders use them to cut first-response time and handle volume spikes without hiring, while keeping a consistent brand voice trained on their own help docs.

30 tools listed

Document360

Document360

Listed

An AI-powered knowledge base platform for creating, managing, and delivering self-service support content with intelligent search and chatbot integration.

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Bloomfire

Bloomfire

Listed

An AI-powered knowledge sharing platform that helps customer support teams capture, organize, and surface expertise and answers from across the organization.

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Boost.ai

Boost.ai

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Boost.ai offers a conversational AI platform for enterprise customer support, with virtual agents that automate complex interactions and integrate with existing systems.

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Confluence (Atlassian)

Confluence (Atlassian)

Listed

A team collaboration and knowledge base software with AI features for organizing content and integrating with customer support tools like Jira Service Management.

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Crisp

Crisp

Listed

Crisp offers an all-in-one customer messaging platform with an AI chatbot that automates support, qualifies leads, and integrates with CRM tools.

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Freshdesk

Freshdesk

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Freshdesk is a cloud-based customer support software that includes AI chatbots, ticketing, and live chat to help businesses manage customer inquiries efficiently.

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Gorgias

Gorgias

Listed

An AI-driven customer service platform designed for ecommerce, offering chatbots, ticketing, and automation to manage support from multiple channels.

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Guru

Guru

Listed

An AI-enabled knowledge management platform that integrates with customer support tools to provide agents and customers with verified, real-time answers.

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HappyFox

HappyFox

Listed

A helpdesk and ticketing system with AI chatbot capabilities, offering multi-channel support and automation for customer service teams.

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Help Scout

Help Scout

Listed

A helpdesk platform with AI-powered tools like a chatbot and automated workflows to streamline customer support for growing businesses.

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Helpjuice

Helpjuice

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A knowledge base software that uses AI to help customer support teams create, organize, and surface relevant articles and answers quickly.

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Hotjar

Hotjar

Listed

Hotjar provides heatmaps, session recordings, and AI-powered feedback surveys to understand user behavior on websites.

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HubSpot Service Hub

HubSpot Service Hub

Listed

A customer service platform that includes AI-powered chatbots, ticketing, and helpdesk features to automate support and improve customer satisfaction.

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Kayako

Kayako

Listed

A customer service platform that combines helpdesk ticketing with live chat and AI-powered chatbots to deliver seamless support experiences.

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KnowledgeOwl

KnowledgeOwl

Listed

A knowledge base platform designed for customer support, offering AI-assisted search and content management to reduce ticket volume.

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Kommunicate

Kommunicate

Listed

Kommunicate provides an AI-powered chatbot platform for customer support automation, with live chat handoff and no-code bot building.

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Landbot

Landbot

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Landbot is a no-code chatbot builder for customer support and lead generation, featuring conversational flows and integration with popular tools.

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LiveAgent

LiveAgent

Listed

A helpdesk and ticketing system with integrated AI chatbots, offering multi-channel support, automation, and customer satisfaction tools.

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LivePerson

LivePerson

Listed

LivePerson provides an AI-powered conversational platform for customer engagement, enabling brands to deploy chatbots and live chat solutions across messaging channels.

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Netomi

Netomi

Listed

Netomi is an AI-powered customer service platform that automates support tickets, deflects inquiries, and provides omnichannel chatbot solutions.

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ProProfs Knowledge Base

ProProfs Knowledge Base

Listed

An AI-driven knowledge base tool that helps businesses create self-service portals and chatbots to automate customer support responses.

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Qualaroo

Qualaroo

Listed

Qualaroo offers AI-driven customer feedback and survey tools that capture in-the-moment insights on websites and apps.

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Slite

Slite

Listed

An AI-powered knowledge management platform that enables teams to build and share internal and external knowledge bases with smart search capabilities.

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SurveyMonkey

SurveyMonkey

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SurveyMonkey provides online survey and feedback tools with AI analytics to help businesses understand customer sentiment.

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Tars

Tars

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Tars provides a conversational AI chatbot builder focused on lead qualification and customer support, with drag-and-drop workflows and no-code setup.

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Typeform

Typeform

Listed

Typeform offers interactive forms and surveys with AI-powered features for collecting customer feedback and insights.

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Ultimate.ai

Ultimate.ai

Listed

Ultimate.ai delivers an AI-powered customer service automation platform that handles support tickets, triages inquiries, and boosts agent productivity.

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UserVoice

UserVoice

Listed

UserVoice offers AI-enhanced feedback management and customer support tools to collect and prioritize product insights.

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Yellow.ai

Yellow.ai

Listed

Yellow.ai offers a conversational AI platform for customer support and engagement, with multilingual chatbots and voicebots across channels.

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Zoho Desk

Zoho Desk

Listed

An AI-powered helpdesk software with ticketing, automation, and a conversational chatbot (Zia) to enhance customer support efficiency.

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Related reading

AI Chatbots and Customer Support Tools in 2026: How Businesses Are Delivering Faster Answers and Better Service

AI chatbots and customer support tools are reshaping how businesses answer questions, route tickets, and assist agents. In 2026, they make support faster, more scalable, and more consistent—without replacing the human touch.

Read the full guide →