Gorgias

Gorgias is a conversational AI platform designed specifically for ecommerce businesses. It combines an AI agent with a helpdesk system into a single, unified platform, rather than relying on separate third-party AI tools bolted onto a generic helpdesk. The product is intended for ecommerce brands, with over 17,000 such brands reportedly using it, including a significant portion of Shopify merchants. Its key capabilities include a unified inbox that consolidates conversations across multiple channels, integrating live Shopify data and full customer context into each interaction. The AI agent is trained on a brand’s specific information to automate routine support tickets, while allowing agents to handle more personalized interactions. The platform aims to drive sales from conversations, not just resolve issues, and claims measurable results such as a 19.2x ROI on AI-driven sales interactions, a 56% automation rate achieved in under two months, and over $500 million in revenue driven through conversations. It also reports an average return on investment of 4.2x and a reduction in total cost of ownership by 10%.