G

Guru

Listed

An AI-enabled knowledge management platform that integrates with customer support tools to provide agents and customers with verified, real-time answers.

About

An AI-enabled knowledge management platform that integrates with customer support tools to provide agents and customers with verified, real-time answers.

Detailed overview

Guru is a software product described as a governed knowledge layer for enterprise AI. It is designed to structure, govern, and continuously improve a company’s knowledge so that AI tools and people receive answers that can be trusted. The product is intended for organizations that want to stop relying on confidently wrong AI answers. Its key capabilities include detecting and merging conflicting versions, drafting documents from Slack threads, identifying knowledge gaps, capturing repeated Slack questions, summarizing call themes, and scoping answers by user role. Guru also auto-verifies content as usage increases, flags non-compliant content, generates draft updates, flags stale SharePoint pages, propagates corrections everywhere, routes content to experts for review, detects usage spikes, and archives outdated content. The platform works with various content types such as product documentation, best practices, team processes, customer solutions, meeting summaries, policies, security controls, revenue definitions, ARR/MRR logic, runbooks, corporate policies, escalation procedures, and access control rules.

Website link is available on the Verified plan