HappyFox

HappyFox is an AI support platform designed for customer service (CS), IT, and operations (Ops) teams. It provides a full-stack suite of tools including Help Desk, Service Desk, Workflow Automation, Chat, and Reporting. The platform serves various industries such as education, ecommerce, telecom, non-profit organizations, healthcare, real estate, travel, and government. It also addresses the needs of specific internal teams like Human Resources, Facilities, Marketing, Sales, and Accounting. Key capabilities include an intuitive ticketing system and knowledge base (Help Desk), an AI platform for contact centers (AI Contact Center), AI agents for support tasks (Autopilot), personalized and scalable self-service via a chatbot (Chatbot), an AI assistant for enhanced employee support (Assist AI), ITSM with speed and efficiency (Service Desk), generative AI for support experiences (HappyFox AI), end-to-end process automation (Workflows), advanced insights with custom dashboards (Business Intelligence), and real-time chat support (Live Chat). The platform integrates with tools such as MS Teams, Slack, Jira, Shopify, Salesforce, Aircall, WhatsApp, and Azure AD.