KnowledgeOwl

KnowledgeOwl is a knowledge base software designed for sharing information with customers and staff. It allows users to create and share internal and external knowledge and documentation within a single platform. The product is built for teams that are moving away from tools like Confluence, SharePoint, and scattered documents. Key capabilities include the ability to set up an account in minutes, migrate content from any tool with white-glove service, and receive a custom theme built by the vendor. The company reports that users can have a fully set up knowledge base ready to show their team by day 10, with the goal that team and customers find answers three times faster, establishing a single source of truth. The vendor highlights that it has been in business for over 11 years, has maintained a 90+ Net Promoter Score for five consecutive years, and has been recognized on G2 for five years straight. One cited customer result is a 92% reduction in response time, improving SLA turnaround from two hours to ten minutes.