LivePerson

LivePerson is a conversational AI platform designed for enterprise customer experience leaders. It enables brands to design, simulate, validate, and continuously improve AI agent and human agent conversations. The platform orchestrates AI and human agents across multiple channels and allows users to bring their own large language model (LLM) without requiring a system replacement. Key capabilities include Syntrix, a tool to evaluate, test, and validate AI agent and live agent performance. The platform offers unified conversational analytics, turning conversation data into insights to improve both AI and live agent performance. It also supports voice integration, conversational commerce, and next-generation experiences powered by generative AI. LivePerson emphasizes predictable outcomes by allowing users to test, validate, and monitor AI before it reaches customers, aiming to reduce risk and enable continuous improvement. The platform is built to connect existing channels, systems, and AI models, and is designed to help brands drive revenue, increase loyalty, and uncover business insights from customer conversations.