Qualaroo

Qualaroo is a customer and user feedback software designed for collecting feedback through email and in-app surveys. It is intended for organizations seeking to understand user behavior beyond standard analytics, targeting website or app visitors at specific moments to gather real-time insights. Key capabilities include advanced targeting to ask the right users the right questions, AI-powered analytics and reports, and the use of survey “Nudges” to prompt feedback without slowing page performance. The software supports surveying users in their preferred language and offers features for website feedback, product feedback, conversion rate optimization via exit surveys, and user experience improvement. It has been used by brands such as Belron for sentiment analysis, Twilio for customer discovery, Udemy for student feedback, Hootsuite for landing page analysis, and Gumtree for scaling feedback collection. Qualaroo provides a free account tier with all premium features for small teams, and claims over one million insights captured and ten million successful survey Nudges.