Qualtrics XM Discover

Qualtrics XM Discover is a product within the Qualtrics XM platform, which is designed for experience management. Based on the source text, the product is intended for teams focused on Customer Experience, Employee Experience, and Strategy & Research. Key capabilities mentioned include uncovering insights from any interaction, delivering AI-powered agent coaching, reducing cost to serve, and increasing revenue and loyalty with real-time insights and recommendations delivered to teams on the ground. For employee experience, it enables users to know how people feel and empowers managers to improve employee engagement, productivity, and retention. It also allows users to take action in moments that matter along the employee journey and drive bottom line growth. Additionally, the product provides analytics to understand what is being said about people wherever it is being said. For research and strategy, it offers qualitative and quantitative tools for market research, user experience testing (such as concept tests, pricing studies, and prototyping), and brand performance tracking available 24/7.