Sprinklr

Sprinklr is an AI-native customer experience platform composed of four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, which together form a single Unified-CXM platform. It is designed for marketing teams, customer service teams, and CX teams across industries including CPG, financial services, government, retail, technology, telecommunications, and travel and hospitality. Key capabilities within the Service suite include an inbound and outbound contact center, social customer service, live chat, omnichannel routing, a unified agent desktop, a supervisor console, conversational IVR, workforce management, community software, an AI agent platform, agent copilot, quality management, conversational analytics, a knowledge base, guided workflows, omnichannel surveys, and reporting and analytics. The Social suite offers social publishing and engagement, social marketing for distributed teams, employee advocacy, social listening, social advertising, conversational commerce, and social customer service. The Insights suite provides social listening, competitive and benchmarking insights, product insights, location insights, visual insights, surveys, and LLM insights. The Marketing suite includes content marketing and campaign planning, social advertising, unified analytics, and ad comment moderation.