Ultimate.ai

Ultimate.ai offers AI agents for customer service, described as self-improving AI agents built for resolution. The product is designed to run on existing service platforms and is intended to help organizations automate service and improve outcomes. Its key capabilities include deploying AI agents that can resolve up to 80% of customer interactions autonomously, handling even complex issues across any channel. The agents are capable of reasoning, acting, and improving with every resolution. The platform supports multiple channels and can manage varying levels of complexity. Additional features include the ability to empower service teams with a proactive AI assistant (Copilot), quality assurance through automatic human and AI agent scoring, and workforce management with AI-powered forecasting and scheduling. The product is positioned for use in customer service, employee service, and contact center environments, and is available through a free trial.