UserVoice

UserVoice is a customer intelligence platform designed for go-to-market teams, including sales, marketing, customer support, and product departments. It serves as an intelligence layer that unifies fragmented customer signals—such as support tickets, NPS verbatims, product feedback, and CRM data—into a single source of truth. The platform processes these inputs to generate revenue-weighted insights, enabling teams to identify which customer problems correlate with larger contract values, faster expansion, and higher net revenue retention. It also surfaces signals that may appear six to twelve months before a customer churns, and helps differentiate between low-impact requests and significant market demands. UserVoice provides a shared, revenue-weighted view of customer priorities across functions to reduce conflicting priorities. Additional capabilities include surfacing top emerging risks and growth signals, automatically detecting market shifts, and allowing users to assess whether specific feature requests come from valuable accounts or represent retention risks. The platform is SOC 2 and GDPR compliant, and integrates with existing tools without requiring extensive setup.