Yellow.ai

Yellow.ai is an enterprise-grade agentic AI platform designed for customer experience (CX) and employee experience (EX) automation. It is intended for organizations in industries such as banking, financial services, insurance, healthcare, utilities, and retail. The platform leverages over 15 large language models (LLMs) to power autonomous interactions. Key capabilities include the AI Agent Builder 2.0, which allows users to create enterprise-ready agents for channels including voice and calls, text and chat, and email. The platform also features a Conversational Knowledge Base using Agentic RAG, an AI Copilot for previewing, debugging, and optimizing agent performance, and Automated Testing to ship agents faster. Analytics are provided across channels. A recently launched offering, Nexus Vox, is described as an enterprise voice AI system that can clone a voice in ten seconds and deploy in over 500 languages. The platform includes human and AI agent assist capabilities, enterprise-grade security, and integrates with systems such as Zendesk, Freshdesk, HubSpot, and Genesys.